Support

Get in touch

Email xhjdigital@gmail.com and we will help you out.

To make it quick, please mention your iPhone model, your iOS version and the CrateSeek version (Profile → scroll to the bottom). If something went wrong on a specific record, the artist and title help us reproduce it.

Never send your Apple password or payment details. We will never ask for them.

CrateSeek Pro and billing

Cancelling. Open Profile → Manage subscription, or go to Settings → your name → Subscriptions on your iPhone. Cancel at least 24 hours before the period ends, otherwise it renews. You keep Pro until the end of the period you already paid for.

Free trials turn into a paid subscription when they end, unless you cancel at least 24 hours beforehand.

Refunds are handled by Apple, not by us — we cannot issue them. Request one at reportaproblem.apple.com.

Deleting the app does not cancel your subscription. Cancel it first, otherwise billing continues.

The full terms are in the Terms of Service.

I paid but Pro is gone

This is almost always a store account that is not connected yet. In order:

• Open Profile → Restore purchases.
• Check that your iPhone is signed in to the same Apple Account you bought it with (Settings → your name).
• Signed in to CrateSeek with Apple? Then make sure you are using the same Apple Account as before.
• Still gone after that: email us with your purchase date, and we will sort it out.

A subscription follows your Apple Account, so it works on every device signed in to it.

Your account

You do not need an account to use CrateSeek. Signing in with Apple is offered once you have Pro, so your Crates follow you across devices and reinstalls.

Deleting your account: Profile → Delete account. This removes your account, your Crates and your local likes and history, and the app returns to onboarding. It cannot be undone, and it does not cancel a running subscription — cancel that separately.

Hide My Email. If you chose Apple's relay address and you were on the waitlist, your free month of Pro may not match automatically. Email us from the address you signed up with and we will add it by hand.

A track will not play

CrateSeek plays previews through YouTube's embedded player, so playback depends on what the rightsholder allows.

• "Video unavailable" usually means the upload was removed or blocked in your country. Skip to the next record; we clean these up as they surface.
• No sound: check your ring/silent switch and the volume, and make sure another app is not holding audio.
• Playback stops when you leave the app. That is intentional — CrateSeek does not play in the background.
• Nothing starts at all: iOS sometimes blocks autoplay. Tap the play control once, then it continues on its own.

Running out of discoveries

The Free plan gives you a set number of new discoveries per day. Your own liked tracks, your history and your Crates stay available — the limit only applies to fresh finds.

The counter resets the next day. CrateSeek Pro removes the limit.

Your data and privacy

Most of what CrateSeek knows stays on your iPhone. The Privacy Policy lists exactly what leaves the device and why.

To ask for a copy of your data, correct it or have it erased, email xhjdigital@gmail.com. Mention the Apple Account you signed in with, otherwise we cannot find your records.

Ad privacy choices, where ads are offered, are under Profile → Privacy Choices.

Report a bug or request a feature

Use Request a feature in the app — it goes straight into the same inbox we read. Other people can see feature requests, so leave out anything private.

Found something broken? Email us with what you did, what you expected and what happened instead. A screenshot helps.

Who you are writing to

CrateSeek is made by XHJ Digital · KvK 42163248 · Nassaulaan 28a, 9717 CK Groningen, the Netherlands
Email: xhjdigital@gmail.com